Rakeback.com website downtime Dec 6th

[jcrei]

Hello all,

We've experienced an unforseen (and therefore unannounced) downtime in our website this morning (European time).

Our hosts (Memset.com) have contacted us with the reason for the downtime.

This morning we experienced a failure cascade resulting in a loss of network connectivity to your server(s). One of our core routers suffered a hardware failure, and the automatic switchover to the spare did not operate properly. Normal service was restored at 08:39. We now believe that the Sun hardware we had been using is unreliable and will be replacing the remaining units as soon as practical. Additionally, we are undertaking a thorough review of our automated fail-over systems to be 100% certain that they will operate properly in future. I cannot sufficiently apologise for this downtime. Obviously any failure of this sort is unacceptable, and my team and I will be working hard over the coming weeks not just to fix the issues seen today, but to undertake a comprehensive testing and investigation programme to ensure that any other potential weaknesses are found before they cause a problem.

Even if it wasn't our fault, we still like to let you guys know what happened.

rakeback.com team