Disconnections on Ultimate Bet

[Silent_Ac3s]

Alright, so I was just playing on Ultimate Bet, when all of a sudden it sat me out at every table and said, "Insufficient funds to play". This is very strange because I have for more in my account than needed for the stakes I was playing. I also noticed that almost every player at my 8 tables was having the same problems. I imagine it is some sort of error in Ultimate Bet's system, but I am wondering if I will be refunded in any way. Mainly because I had a straight flush at one of the tables, which was instantly folded from their end. Another player had a K high flush at the same time, and his hand was also instantly folded.
Anyone else ever experience this?

I guess I'll just e-mail Ultimate Bet and see what they have to say...

[RiverstarsVictim]

I'd be interested in their reply as I've been considering opening an account there in the near future. Please keep us up to date.

[Silent_Ac3s]

I just got around to e-mailing them, so we'll see what happens. I've never had any problems with the site in the past, so I would still recommend it. But I have never needed to speak with their support either, so we'll see...

[Silent_Ac3s]

They already e-mailed me back within an hour, saying that their was a crash that occurred causing their site to malfunction. Apparently it is still an ongoing investigation, but they said I will be notified and reimbursed of any funds that I lost within the next 48 hours.

[jimbo51]

ya same thing happened to me and if u go to live chat and tell them the hand #. they will giving u the money back because that is what i just did.