Problems with UB rakeback

[ungarstu132]

Hey, it seems im having 3 problems with my UB rakeback.

1. my rakeback hasnt updated in 4 days

2. my NET rake back is about $1.75 without those 4 days and it says my rakeback is -0.35???

3. last month my UB rakeback was paid by the 8th, its the 10th and i have yet to receive my rake back

can sombody help please...thanx

[mollila]

Originally Posted by ungarstu132 Hey, it seems im having 3 problems with my UB rakeback. 1. my rakeback hasnt updated in 4 days 2. my NET rake back is about $1.75 without those 4 days and it says my rakeback is -0.35??? 3. last month my UB rakeback was paid by the 8th, its the 10th and i have yet to receive my rake back

1. UB Rake Tracking will be updated today for the weekend.
2. By looking at the numbers it seems that there is something wrong with the Rake Tracking. I have asked our developer to take a look at the numbers and code.
3. UB rakeback payments have no fixed date, they are paid by the 20th day of following calendar month. That said I expect July UB rakeback to be paid by tomorrow.

[ungarstu132]

Originally Posted by mollila UB Rake Tracking will be updated today for the weekend. By looking at the numbers it seems that there is something wrong with the Rake Tracking. I have asked our developer to take a look at the numbers and code. UB rakeback payments have no fixed date, they are paid by the 20th day of following calendar month. That said I expect July UB rakeback to be paid by tomorrow.

thank you, i appriciate the fast response, things like this sometime make me nervous, especially since im broke at the moment...

thanx

[mollila]

Originally Posted by mollila By looking at the numbers it seems that there is something wrong with the Rake Tracking. I have asked our developer to take a look at the numbers and code.

No, your rakeback for that day is correct. It is supposed to be -$0.43 because you have a $1.25 bonus deduction on that day.

What causes the confusion is that we were showing a Net Rake column for UltimateBet in Rake Tracking, even though no Net Rake is used in UB rakeback calculations. I asked our developer to disable the Net Rake column from UB Rake Tracking.

UB rakeback is calculated as 30% * Gross Rake minus 25% of bonuses. Your Gross Rake for 6th was $2.75 and you got a $5 bonus that day. So your rakeback is (30% * $2.75) - (25% * $5) = -$0.43.

[ungarstu132]

is there any chance that UB rakeback will be paid today? shortly? i have been waiting 4 days so far, hoping to get the rakeback....

[mollila]

Originally Posted by ungarstu132 is there any chance that UB rakeback will be paid today? shortly?

July UB rakeback will be paid tomorrow on Tuesday.