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  1. #1
    Join Date
    Apr 2011
    Posts
    6

    Default Info re: DoylesRoom rakeback

    I wanted to inquire about the consistency of data delivery from DoylesRoom. I understand that things apparently changed in the recent past and they stopped sending data daily (or whatever the interval used to be), and my last two week rakeback was received, so no problems to address per se...

    My question is whether this protocol is considered to be permanent now, and stable, if that's clear...? I guess I'm wondering if you know when to expect DR rake data or if its kinda up in the air every time. Considering recent events considering the Yatahay network, I'm always wondering what may change and when.

    Thank you in advance for your attention to this concern.

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  3. #2
    fionaho's Avatar
    fionaho is offline Customer Relationship Coordinator
    Questions? Please email support@rakeback.com or submit a ticket.
    Join Date
    Jun 2010
    Posts
    299

    Default

    Hi 87346,

    We are aware of that. Sorry.

    We are missing rake data from 1st June. Already on that with the poker room and hopefully that will be up real soon.
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  4. #3
    Join Date
    Apr 2011
    Posts
    6

    Default

    Thanks for the response. My goal wasn't really to notify you of the problem; I figured you were aware of it. I guess my question was more about the status of the relationship between rakeback.com and DR and if it was kind of up in the air every two weeks... W/E. Nevermind...

    I got a response for DoylesRoom saying that they plan to be paying in the next couple of days, for whatever that's worth. I doubt that's any kind of news to you guys.

  5. #4
    Join Date
    Apr 2011
    Posts
    6

    Default

    Just thought I'd tie this thread up by saying I received my rakeback payment for what I guess was the first part of June. Looks like it was about 15 days after the last one, so I guess they're on a regular schedule despite the lack of data for updates.

  6. #5
    fionaho's Avatar
    fionaho is offline Customer Relationship Coordinator
    Questions? Please email support@rakeback.com or submit a ticket.
    Join Date
    Jun 2010
    Posts
    299

    Default

    Hi,

    Rake tracker is for reference only. Player's rakeback is paid according to their rake record with the poker room. Rake tracker is now updated to 14th June and for the outstanding dates we will be showing them once we get rake data. Sorry for inconvience caused.
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  7. #6
    Join Date
    Apr 2011
    Posts
    6

    Default

    No inconvenience at all. Just thought I would post that the rakeback was received and seems regular, only b/c that was my original question.

    Thanks.

  8. #7
    fionaho's Avatar
    fionaho is offline Customer Relationship Coordinator
    Questions? Please email support@rakeback.com or submit a ticket.
    Join Date
    Jun 2010
    Posts
    299

    Default

    Understood
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