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  1. #1
    Join Date
    Nov 2011
    Posts
    2

    Default Rakeback has not been updated. No help from support ticket.

    I contacted pkr. They let me know that i have raked 130ish for dec so far, you are showing that i have raked 30.
    I contacted your support and you sent me an email linking me to my rakeback page, thats all. Not very helpful. Please sort this out for me, thank you .

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  3. #2
    Join Date
    Nov 2011
    Posts
    2

    Default

    You sent me an email telling me it's been updated.

    PKR themselves say i have raked $130 from 1st-12th dec.

    Your tracker STILL only shows $30.

  4. #3
    fionaho's Avatar
    fionaho is offline Customer Relationship Coordinator
    Questions? Please email support@rakeback.com or submit a ticket.
    Join Date
    Jun 2010
    Posts
    299

    Default

    Hi,

    Thank you for your heads up.
    We notice about the problem and our tech team is going getting that fix soon. Sorry for the inconvenience caused.
    Your rakeback payment will not be affected as it is paid according to your rake record with the poker room within 10 days at the beginning of each month.
    Follow Rakeback on Facebook and Twitter

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