Rakeback has not been updated. No help from support ticket.

Thread: Rakeback has not been updated. No help from support ticket.

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  1. 92200 said:

    Default Rakeback has not been updated. No help from support ticket.

    I contacted pkr. They let me know that i have raked 130ish for dec so far, you are showing that i have raked 30.
    I contacted your support and you sent me an email linking me to my rakeback page, thats all. Not very helpful. Please sort this out for me, thank you .
  2. 92200 said:

    Default

    You sent me an email telling me it's been updated.

    PKR themselves say i have raked $130 from 1st-12th dec.

    Your tracker STILL only shows $30.
  3. fionaho's Avatar

    fionaho said:

    Default

    Hi,

    Thank you for your heads up.
    We notice about the problem and our tech team is going getting that fix soon. Sorry for the inconvenience caused.
    Your rakeback payment will not be affected as it is paid according to your rake record with the poker room within 10 days at the beginning of each month.
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