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  1. #1
    Join Date
    May 2007
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    26

    Default My rake tracking feature doesn't work

    This is my first post and my raketracking/">rake tracking feature doesn't work. Any ideas?

    Ken

  2. #2
    tony's Avatar
    tony is offline Former Customer Relationship Coordinator
    Rakeback.com
    Join Date
    Feb 2007
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    2,108

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    Hi kennyskywalker

    Welcome to Rakeback.com forums

    At what poker room you are trying to get rakeback?

  3. #3
    Join Date
    Nov 2006
    Posts
    1

    Default

    MY rake tracking feature for full tilt is showing a negative amount

    Is there any explanation? thanks

  4. #4
    Join Date
    Aug 2007
    Posts
    2

    Default

    Yes, there is an explanation. If you took part on freerolls, the winning amount will be split through all players and is shown as negative rake, that you have produced.

  5. #5
    tony's Avatar
    tony is offline Former Customer Relationship Coordinator
    Rakeback.com
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    Default

    Moved this thread to Rake Tracking sub-forum.

    MY rake tracking feature for full tilt is showing a negative amount

    Is there any explanation? thanks
    Hey af1snaikboi,

    You got "Player Fees" and "Player Added" deductions in April. But you got deductions in previous months too, but this is the first month when you are in minus. If you want to see which deductions are made by Full Tilt from your rake click the poker room name at your Rake Tracking, in our case its Full Tilt, and you will see the daily breakdown of you rakeback also with the deductions and explanations. You can also choose different months to see what was happening before.

  6. #6
    Join Date
    May 2007
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    26

    Default

    Quote Originally Posted by tony View Post
    Hi kennyskywalker

    Welcome to Rakeback.com forums

    At what poker room you are trying to get rakeback?
    I get rakeback from FullTilt and the rakeback works fine but I can't access the rake tracking on this website.

    Thanks,
    Ken

  7. #7
    tony's Avatar
    tony is offline Former Customer Relationship Coordinator
    Rakeback.com
    Join Date
    Feb 2007
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    2,108

    Default

    Hi kennyskywalker,

    I checked our records and do not find a Full Tilt rakeback sign up submitted to us by you.

    If you have opened your poker room account by using our download link and/or referral code, please follow this process.

    1) Log in to your Rakeback.com account.
    2) Go to our Full Tilt Rakeback Sign Up page:
    Full Tilt Sign Up - Get Rake Back with Full Tilt Rakeback Loyalty Program
    3) Fill in your Full Tilt username in the rakeback sign up form on that page.
    4) Complete the rakeback sign up process by submitting the form.

    So after doing this you will have access to your Rake Tracking

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