Incorrect rakeback from September, ignored by your support

[Adreno]

I was supposed to get about $2500 rakeback from September from Betsson, but I only got about $1900. I submitted a ticket and your support personnel basicly ignored me in the email conversation. She basicly repeated multiple times that I didn't rake enough for 45% rakeback (over $2500 per 2 week period). I confirmed from Betsson that I raked $5543 during September, which is more than $2500 over 2 weeks, therefore I should recieve 45% rakeback. Your own raketracking/">rake tracking page also suggests I should recieve 45%. I also confirmed from my pokertracker that I raked over $5000 during September. I have not recieved any response to my latest email which I sent almost a week ago.

[nicetya]

Hi,

Your ticket is in process. All payments are processed by Betssons, and we have to investigate this with them, because they don't provide us any payment confirmations or any payment reports.

[Adreno]

Ok, please keep me updated