NoiQ

[pokersicko123]

My rakeback account is still "pending" and it says i have $0 in rakeback.
However, on my graph for the past 6 months, it says i've generated $12.
What's going on?

[nicetya]

Hi,

Your raketracking is inactive at the moment as your request for NOiQ Poker is till pending. Processing a sign up generally takes 2-3 working days. Providing that a rakeback sign up has been successful, rakeback is paid starting from your first raked hand. Raktracking will be activated aas soon as your deal will be confirmed.

[andrewK]

Ok so here was what the situation was. There was no check for the graph to see if you were still pending or active in our system, it just took all your deals, regardless of their status, and checked them against the raketracking data we have and if there was data, it displayed it. Because it can take a bit for us to go through all new requests and activate them when we know they have been confirmed your deal was still pending in our system so thats why you saw what you saw.

We have since corrected this bug and your deal has been approved. Sweet.